Privacy Policy

Effective January 1, 2026

Voyage Freight Group LLC and its affiliates (collectively “Voyage Freight Group,” “VFG,” “our,” “we,” or “us”), are committed to respecting your privacy. We want you to be familiar with how we collect, use, and disclose information about you for purposes of providing you a positive customer experience, informing you of relevant logistics solutions, and providing robust online tools and applications in the transportation industry. This Privacy Policy applies to your interactions on our website, web properties, domains, and applications, as well as when you engage with us through offline channels such as sales calls, customer service, driver communications, and dispatch operations.

By visiting our website or using any of our transportation and logistics services, you consent to Voyage Freight Group LLC’s collection, use, disclosure, transfer, and storage of information relating to you as set forth in this Privacy Policy.

This site is intended for visitors from the United States. If you are visiting from another jurisdiction, please be aware that the U.S. may not offer a level of privacy protection as great as that offered in your jurisdiction.

Please note that this Privacy Policy includes state-specific information pursuant to applicable state privacy laws. To view the information for a specific state, PLEASE CLICK HERE.

What Information Does Voyage Freight Group LLC Collect?

We collect the following categories of personal information:

Identifiers: Name, business title, physical address, email address, telephone number, user account name, government identification (such as driver's license number, CDL details, or tax ID for carrier onboarding), or other similar identifiers.
Customer, Driver, & Visitor Records Information: Name; signature; online identifiers; IP address; communication preferences; bank account, credit, debit card number, or other financial/settlement information; insurance details; or driver qualifications.
Commercial Information: Shipment details, rate quotes, Bill of Lading records, tracking requests, load history, and transaction activity.
Internet or Other Electronic Network Activity Information: Browsing history, search history, device information, and interactions with our web portal, digital forms, or online advertisements.
Geolocation Data: General location data associated with site visits. Fleet/ELD tracking data is collected strictly for operational visibility and shipment tracking during active transit.
Sensory Data: Audio, electronic, visual, or similar information, including customer support call recordings and electronic communication logs.
Sensitive Information: User account credentials (usernames and passwords). Voyage Freight Group LLC does not collect or process personal information deemed sensitive under state privacy laws for the purpose of inferring characteristics about individuals.

We collect this information directly from you when you use our website, apply to drive, book freight, or otherwise communicate with us. We may also collect information about you from third-party sources (e.g., credit bureaus, carrier vetting networks like RMIS/MyCarrierPacket, or public FMCSA databases) to verify identity, establish credit, and improve service quality.

Our website and communications may link to third-party websites, portals, or applications. Voyage Freight Group LLC is not responsible for any personal information collected through these external means. Information collected by third parties is governed by their respective privacy policies.

How Does Voyage Freight Group LLC Use Personal Information?

We use personal information for operational and business reasons, including:

Service Execution: To process rate quotes, execute freight movements, dispatch drivers, track active loads, manage accessorials, and perform requested transportation services.
Communication & Billing: To communicate with customers, brokers, drivers, and shippers regarding load status; establish credit; issue freight invoices; process settlements; and respond to inquiries.
Business Operations & Research: To perform internal analytical research, evaluate lane performance, optimize fleet operations, and enhance customer experience.
System Administration & Security: To maintain the stability, integrity, and security of our online portals, preventing fraud, unauthorized access, and cargo theft.
Marketing & Advertising: To inform existing and prospective clients about expanded freight lanes, equipment availability, and logistics services.
Legal & Compliance: To comply with federal regulations (including FMCSA, DOT, and tax authorities), enforce our VFG 009 Series Rules Tariff, protect against fraudulent activity, and exercise or defend legal claims.

Any comments, suggestions, or feedback submitted through public web forms, blogs, or forums shall be deemed non-confidential, and Voyage Freight Group LLC shall be free to use and distribute such input without restriction.

To Whom Does Voyage Freight Group LLC Disclose Personal Information and Why?

We disclose personal information to the following entities:

Affiliated Entities: Voyage Freight Group LLC subsidiaries, parent companies, and internal operating divisions.
Service Providers & Vendors: Independent contractors, IT hosting vendors, ELD tracking providers, dispatch systems, payment processors, and collection agencies acting on our behalf.
Business Partners: Shippers, consignees, 3PL brokers, intermodal partners, insurance carriers, and financial/factoring institutions required to complete transportation movements or process settlements.
Marketing & Analytics Partners: Vendors who assist with digital advertising, analytics, and marketing communications.

Below is a summary of personal information categories disclosed by recipient type:

Category of Personal Information | Category of Recipient:

Identifiers | Affiliates, Service Providers, Business Partners

Customer / Driver Records | Affiliates, Service Providers, Financial Partners, Marketing Partners

Commercial Information | Affiliates, Service Providers, Shippers, Consignees, Brokers

Internet / Network Activity | Affiliates, Service Providers, Marketing Partners

Sensory Data (Audio/Visual) | Affiliates, Service Providers

Geolocation Data | Affiliates, Service Providers, Tracking Partners (e.g., MacroPoint, FourKites)

In addition, Voyage Freight Group LLC may disclose personal information to government authorities, DOT/FMCSA inspectors, law enforcement, or court systems when required by law, subpoena, regulatory compliance, or to protect life, safety, or property.

Does Voyage Freight Group LLC Sell or “Share” Personal Information?

Voyage Freight Group LLC may "share" (as defined under applicable state privacy laws like the California Consumer Privacy Act) limited internet activity data with third-party marketing partners for cross-context behavioral advertising. These partners use cookies and pixels to present relevant Voyage Freight Group LLC service offerings across web properties.

Category of Personal Information | Category of Recipient:

Internet or Network Activity | Marketing & Advertising Partners

Voyage Freight Group LLC has no actual knowledge of selling or sharing personal information of consumers under 16 years of age.

How Do I Opt-Out of Tracking?

Most web browsers allow you to control cookies through their browser settings. You can manage or block cookies, or configure alerts when cookies are placed on your device. To learn more about managing cookies, visit www.allaboutcookies.org.

You may also manage advertising preferences by visiting:

How Does Voyage Freight Group LLC Safeguard Personal Information?

We maintain physical, administrative, and technical safeguards designed to protect confidential personal and commercial data against unauthorized access, loss, or misuse.

While we work diligently to secure our systems, no internet-based transmission or digital storage system is 100% secure. Therefore, we cannot guarantee absolute security, and Voyage Freight Group LLC is not liable for unauthorized access or security breaches to the fullest extent permitted by law.

Due to the nature of commercial freight transport, information printed directly on Bills of Lading, shipping labels, or physical packaging in plain view cannot remain completely confidential.

Data Retention & Account Management

Retention Period: Personal and commercial data is retained only as long as necessary to fulfill operational business needs, manage accounting/tax records, meet FMCSA safety regulations, and satisfy internal policies.
Account Updates: Registered users or drivers may request updates to their profile information by contacting their Voyage Freight Group LLC representative or emailing Contact@vgfreight.com.
Promotional Communications: You may opt out of promotional emails by following the unsubscribe link provided at the bottom of marketing messages.

Your Privacy Rights

Depending on your state of residence, you may have the following rights regarding your personal information:

Right to Know / Access: Request confirmation of whether we process your data, as well as access to the specific categories and pieces of personal information collected.
Right to Correct: Request correction of inaccurate personal information in our records.
Right to Delete: Request deletion of personal information, subject to legal exceptions (such as regulatory record keeping, completed transactions, or debt collection).
Right to Opt-Out: Direct us not to sell or share your personal data for cross-context behavioral advertising.

To exercise any of these rights, please contact us by emailing privacy@voyagefreightgroup.com or writing to:

Voyage Freight Group LLC

Attn: Privacy & Compliance

205 W. Grand Ave., STE 122

Bensenville, IL 60106

We will verify your identity before fulfilling verifiable consumer requests and will not discriminate against you for exercising your privacy rights. Requests are typically processed within forty-five (45) days of receipt.

Children's Privacy

Our services and website are strictly intended for commercial users and adults. We do not knowingly collect personal information from individuals under 16 years of age.

Updates to This Privacy Policy

Voyage Freight Group LLC reserves the right to update this Privacy Policy periodically. Any modifications will be posted to this page with an updated effective date.

Contact Us

If you have questions, comments, or concerns regarding this Privacy Policy or our data practices, please contact us at:

Voyage Freight Group LLC

Email: Contact@vgfreight.com

Phone: (630) 524 3125

Address:

205 W. Grand Ave., STE 122

Bensenville, IL 60106

Legal

State-Specific Privacy Information

Effective January 1, 2026

EXERCISING YOUT STATE-SPECIFIC PRIVACY RIGHTS: This section outlines the specific statutory privacy rights granted to residents of certain U.S. states. This policy applies strictly to individuals interacting with Voyage Freight Group LLC for non-employment purposes (such as customers, shippers, consignees, brokers, website visitors, and independent owner-operators acting as business entities).

California Residents

I. Collection and Use of Personal Information

A. Categories of Personal Information Collected (Past 12 Months):

Identifiers: Real name, business alias, postal address, unique personal identifier, IP address, email address, account login credentials, driver's license/CDL details, tax ID, or government-issued identifiers.
Customer & Commercial Records: Name, signature, address, telephone number, insurance policy details, bank account number, credit/debit card numbers, or other commercial financial data related to shipping account setup or carrier onboarding.
Commercial Information: Shipment activity, load history, rate quotes, tender records, and transactional service details.
Internet or Electronic Network Activity: Browsing history, search history, and interactions with our web portal, digital tools, or online advertisements.
Geolocation Data: General regional location data. Voyage Freight Group LLC does not collect precise consumer geolocation data (fleet tracking is conducted strictly for active load visibility).
Sensory Data: Audio, electronic, or visual information, including customer support phone recordings and digital communication transcripts.

B. Data Retention: Personal information is retained only for as long as necessary to perform transportation services, satisfy accounting/tax requirements, comply with FMCSA safety mandates, and adhere to internal retention policies.

C. Sources of Personal Information: Collected directly from consumers via telephone, email, web forms, load booking platforms, and portal interactions, or from business partners (e.g., carrier vetting tools, FMCSA public databases, and credit bureaus).

D. Business Purposes for Collection:

Executing freight transportation, dispatching drivers, and verifying customer/carrier information.
Communicating rates, load updates, and processing payments/settlements.
Conducting internal technology research and analytical optimizations.
Maintaining system security, fraud prevention, and cargo theft mitigation.
Delivering relevant logistics marketing and operational service updates.

Voyage Freight Group LLC does not collect or process Sensitive Personal Information for the purpose of inferring characteristics about consumers.

E. Categories Disclosed for a Business Purpose:

Category of Personal Information | Category of Recipient:

Identifiers | Affiliates, Service Providers, Business Partners

Customer / Commercial Records | Affiliates, Government/DOT Agencies, Financial Institutions, Service Providers

Commercial Information | Affiliates, Government Agencies, Service Providers, Freight Partners

Internet / Network Activity | Affiliates, Service Providers, Marketing Partners

Sensory Data (Audio/Visual) | Affiliates, Service Providers

Geolocation Data | Affiliates, Service Providers, Tracking Partners (e.g., MacroPoint, FourKites)

F. Categories Sold or Shared: Voyage Freight Group LLC may "share" internet activity data (via cookies or pixels) with marketing partners for cross-context behavioral advertising to present logistics services across digital platforms. Voyage Freight Group LLC has no actual knowledge of selling or sharing personal information of consumers under 16 years of age.

II. California Consumer Rights & Choices

Right to Know and Correct: You have the right to request the categories and specific pieces of personal information Voyage Freight Group LLC has collected, shared, or disclosed, and the business purpose for doing so. You may also request correction of inaccurate personal data.
Right to Opt-Out of Sale or Sharing: You have the right to direct Voyage Freight Group LLC not to sell or share your personal information for cross-context behavioral advertising.
Right to Delete: You have the right to request deletion of your personal information, subject to legal and operational exceptions (such as mandatory tax record keeping, completed freight billing, or DOT safety compliance).
Right to Limit Sensitive Data: Because Voyage Freight Group LLC does not collect sensitive personal information to infer consumer characteristics, the statutory right to limit its use does not apply.

Colorado Residents

Pursuant to the Colorado Privacy Act (CPA), Colorado residents acting in an individual or household context have the right to:

Opt-out of targeted advertising, the sale of personal data, or profiling.
Access personal data held by Voyage Freight Group LLC in a readily usable format.
Request correction of inaccuracies in personal data.
Request deletion of personal data.

Note: CPA rights do not apply to individuals acting in a commercial, B2B, or employment context.

Utah Residents

Pursuant to the Utah Consumer Privacy Act (UCPA), Utah residents have the right to:

Confirm whether Voyage Freight Group LLC is processing their personal data and access that data.
Request deletion of personal data provided directly by the consumer.
Obtain a copy of their personal data in a portable and readily usable format.
Opt-out of the processing of personal data for targeted advertising or sale.

Virginia Residents

Pursuant to the Virginia Consumer Data Protection Act (VCDPA), Virginia residents have the right to:

Access, correct, and delete their personal information.
Obtain a copy of their personal data in a readily accessible format.
Opt-out of targeted advertising, data sales, or profiling in furtherance of automated decision-making.

Note: Virginia rights apply exclusively to consumer/household contexts and do not extend to B2B or commercial transactions.

How to Exercise Your State Privacy Rights

To submit a verifiable consumer request to exercise your Right to Know, Correct, Delete, or Opt-Out under any state privacy law, please contact Voyage Freight Group LLC by:

Email: Contact@vgfreight.com
Phone: (630) 524 3125
Mail:

Voyage Freight Group LLC

Attn: Privacy & Compliance

205 W. Grand Ave., STE 122

Bensenville, IL 60101

Request Verification & Timelines

Only you, or an agent legally authorized to act on your behalf, may submit a verifiable request. You may only make a verifiable request for access or data portability twice within a 12-month period. Before fulfilling a request, Voyage Freight Group LLC will verify your identity using reasonable verification methods.

We endeavor to respond to all verifiable state privacy requests within forty-five (45) days of receipt. If additional time is required (up to 90 days total), we will inform you of the extension and the reason in writing.

Non-Discrimination & Non-Retaliation

Voyage Freight Group LLC will not discriminate or retaliate against any consumer or customer for exercising their statutory privacy rights. Unless permitted by applicable law, we will not:

Deny transportation or logistics services.
Charge different rates or assess discriminatory fees/penalties.
Provide a different level or quality of service.
Suggest that a customer will receive a different rate or service tier based on exercising privacy rights.